FAQ
The tools.com network is an Australian based eCommerce platform specialising in the tools, automotive and safety equipment industries.
Our head office is located in Melbourne, we also have support offices located around Australia and internationally.
Our business specialises in the tools, automotive, outdoor leisure and safety equipment categories only which has allowed us to become experts in this field. As a curated platform, we only allow sellers that have high-quality products that complement our current range. We offer extensive support with onboarding rather than leaving vendors to solve their own technical and data challenges. Vendors also receive personalised support with optimising listing, customer service and promotional opportunities.
Rather than being open to all vendors to sign up and start selling, tools.com only allows vendors that meet our requirements around product range, quality and can meet our customer's expectations in relation to dispatch and delivery timeframes.
There is no lock-in contract period if you decide to stop selling with us at any point in time. All that we ask is that you honour any orders that are still yet to be dispatched and any returns/warranty claims made within reasonable timeframes.
We currently offer vendors the following methods for connecting to our platform. *Manual - Upload products via a CSV template or create them via the marketplace dashboard. All orders will appear here and vendors can keep track of payments, requests and upcoming promotional activities. *eCommerce Add-on - Available to immediately install for Maropost (Neto), Shopify, Bigcommerce and Woocommerce. *API - Vendors will need a high level of technical knowledge or the assistance of a developer to create a connection using the documentation provided.
No, tools.com is a digital business and does not offer warehousing or fulfilment services.
There are no specific requirements around packaging or tools.com orders, however, we do ask that you do not include any marketing materials, invoices showing payment totals or your business contact details. This is done so that the customer has to contact us directly if they have a question relating to their purchase as opposed to them contacting the vendor.
Invoices that ship each month if you are a commission vendor will be paid on a monthly cycle and allowing at least 14 days after shipment for arrival of goods.
Wholesale vendors are EOM 30 days.
The tools.com team will support your business all the way from onboarding to tracking your success in sales events. If you arent successful then neither are we. You can chat to the team directly, submit products to promotional events and create reports all via your personalised dashboard.
To sell with us you must be: A registered Australian business or sole trader. Have a high-quality product range that you hold in stock ie not dropshipped from other suppliers. Able to dispatch orders within 48 hours of receiving order notifications (not including weekends or public holidays).
The tools.com network is an additional sales channel for vendors to sell their products on with a unique and highly qualified customer base. As a curated retailer, our vendors receive the benefit of hands-on account management, support and promotional opportunities.
If you are a commission vendor we charge a fixed rate commission based on your product range and if you are using extended services offered by us to connect to other sales channels.
Contact us for details.
Wholesale vendors is a combination of 1st margin and advertising support rebates.
Once approved to become a vendor you will be introduced to our onboarding team who can assist with developing a plan to get your products online with us as soon as possible. This involves working out which integration method best suits your business, gathering product data, setting up shipping rates and ensuring that your account details are correct. Once this is complete the team then go through a QA process to ensure that you are ready to start selling and then will launch your account.
- Hand Tools
- Power Tools
- Garden Tools
- Construction Tools and Equipment
- Farming equipment
- Automotive Tools
- DIY & Hobbyist Tools
- Cleaning Tools
- Automotive Parts and Accessories
- Caravan and Marine Parts and Accessories
- AGM and Lithium Batteries
- Caravan, Camping and Outdoor Equipment
- Safety Equipment
- Workwear
As an independent vendor, all aspects of pricing and freight rates are totally up to you. Of course our team is available to assist if you get stuck.
Vendors are asked to accept and ship all orders with 48 hours of them being received (not including weekends or public holidays).
Orders must be sent with tracking information which needs to be uploaded into our system.
Ideally, orders should reach the majority of customers within 3-5 business days.