General
The tools.com network is an Australian based eCommerce platform specialising in the tools, automotive and safety equipment industries.
Our head office is located in Melbourne, we also have support offices located around Australia and internationally.
Our business specialises in the tools, automotive, outdoor leisure and safety equipment categories only which has allowed us to become experts in this field. As a curated platform, we only allow sellers that have high-quality products that complement our current range. We offer extensive support with onboarding rather than leaving vendors to solve their own technical and data challenges. Vendors also receive personalised support with optimising listing, customer service and promotional opportunities.
Rather than being open to all vendors to sign up and start selling, tools.com only allows vendors that meet our requirements around product range, quality and can meet our customer's expectations in relation to dispatch and delivery timeframes.
There is no lock-in contract period if you decide to stop selling with us at any point in time. All that we ask is that you honour any orders that are still yet to be dispatched and any returns/warranty claims made within reasonable timeframes.
We currently offer vendors the following methods for connecting to our platform. *Manual - Upload products via a CSV template or create them via the marketplace dashboard. All orders will appear here and vendors can keep track of payments, requests and upcoming promotional activities. *eCommerce Add-on - Available to immediately install for Maropost (Neto), Shopify, Bigcommerce and Woocommerce. *API - Vendors will need a high level of technical knowledge or the assistance of a developer to create a connection using the documentation provided.
No, tools.com is a digital business and does not offer warehousing or fulfilment services.
There are no specific requirements around packaging or tools.com orders, however, we do ask that you do not include any marketing materials, invoices showing payment totals or your business contact details. This is done so that the customer has to contact us directly if they have a question relating to their purchase as opposed to them contacting the vendor.
Invoices that ship each month if you are a commission vendor will be paid on a monthly cycle and allowing at least 14 days after shipment for arrival of goods.
Wholesale vendors are EOM 30 days.
The tools.com team will support your business all the way from onboarding to tracking your success in sales events. If you arent successful then neither are we. You can chat to the team directly, submit products to promotional events and create reports all via your personalised dashboard.
- Importing new quality products to keep your range fresh and exciting.
- Maintaining your data integrity by optimising your listings with good titles, descriptions, images, size charts (if applicable), keywords and attributes.
- Monitoring orders and discussing trending products with your Account Manager to check if there are any promotional opportunities to boost visibility and increase sales.
- Using a reliable courier service to ensure parcels are delivered quickly and safely.
- Responding to customer queries promptly and clearly.
- Get involved in as many promotional events as possible